although many business people know that want to do business, first of all need to do a good job of service. Also, many of our retail customers are the "customer is God" say it, but the real implementation of management, implementation of the customer service to is not much. It is very important to establish a correct sense of service.
first to meet the needs of the customer oriented. That is, all operations, services to customer needs as the center, to meet their aspirations. Many of our retail businesses because of trouble, trouble, fear of hardship, when the customer requests and is often based on this or that an excuse for prevarication, perfunctory customer service, to work hard to do, do, do deep penetration in place, reducing the customer expectations. So, to be able to do service work, don’t use the "customer is God" as a slogan, but to actually put into service.
is followed by respect for customers from the heart. Customers are the basis for the survival and development of retail stores, leaving customers, retail stores have become passive water, no end of this. Therefore, whether it is green in the elderly, or the size of the business, those who are off, should be treated equally, can not see you on see small business out of business without a contemptuous disregard, say, because you are snobbish, sometimes also lost.
third customers to be courteous. As the saying goes "polite to let three" let not a sign of weakness, but the way people generous and measure. We have a lot of retail customers and meet customer opinions, to compete with competition, have a reason not to let the mind, sometimes, although preemption in reason, but lost the business. People often say "to the customer, Friendliness is conducive to business success." comity can sometimes win popularity and exciting for you.
since it is necessary to serve the customer, this is not the mouth shouting can be, we need to have a real action, of course, the most important thing is to have this awareness. So, with the introduction of the above content, now you know how to do retail business need to have a sense of service?